Privacy Policy

1. Introduction

Claridge ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when interacting with our website and consulting services. This policy applies to all visitors of our website and all individuals who engage with our services.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal information:

Contact Information: Your name, email address, phone number, and company name when you submit a form on our website or correspond with us directly.

Engagement Data: Information shared during the course of a consulting engagement, including organizational data, operational details, and strategic documents provided by your organization.

Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and referring URL. This data is collected through cookies and similar technologies.

Communication Records: Correspondence via email, phone, or other channels related to inquiries or active engagements.

3. How We Use Your Data

We use the information we collect for the following purposes:

Service Delivery: To provide consulting services, communicate about engagement progress, and deliver final reports and recommendations.

Communication: To respond to your inquiries, schedule consultations, and send relevant updates about our services when you have opted in to receive them.

Website Improvement: To analyze usage patterns and improve the functionality and content of our website.

Legal Compliance: To comply with applicable laws, regulations, and legal obligations under the jurisdiction of Taiwan (Republic of China).

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: your explicit consent (for example, when you submit a contact form), the necessity of processing for the performance of a consulting agreement, our legitimate business interests (such as improving our services), and compliance with legal obligations under the Personal Data Protection Act (PDPA) of Taiwan.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. Contact form submissions are retained for up to 24 months. Engagement-related data is retained for the duration of the engagement plus 36 months, unless a longer period is required by law. Website analytics data is retained in anonymized form for up to 26 months.

6. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls limiting data access to authorized personnel, regular security reviews of our systems, and secure storage of physical and digital records. While we take reasonable precautions, no method of electronic storage or transmission is entirely without risk.

7. Cookies

Our website uses cookies to enhance your browsing experience and collect usage statistics. For detailed information about the types of cookies we use and how to manage your preferences, please visit our Cookie Policy.

8. Third-Party Services

We may use third-party services for analytics (such as Google Analytics), website hosting, and communication tools. These services may process your data in accordance with their own privacy policies. We select third-party partners carefully and require them to handle your information responsibly. We do not sell your personal data to any third party.

9. Your Rights

Under the Personal Data Protection Act of Taiwan, you have the right to:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete personal data.

Deletion: Request deletion of your personal data when it is no longer necessary for the purposes it was collected.

Restriction: Request that we limit the processing of your data under certain circumstances.

Withdrawal of Consent: Withdraw your consent for data processing at any time, where consent is the legal basis.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any website you visit through links on our site.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Information

Data Controller: Claridge

Address: 8F, No. 217, Sec. 2, Dunhua South Road, Da'an District, Taipei 106

Email: [email protected]

Phone: +886 2 2708 4631

For concerns related to data protection, you may also contact the National Development Council of Taiwan, which oversees the Personal Data Protection Act.