Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

"Service" refers to the business consulting services provided by Claridge, including but not limited to Strategic Direction Workshops, Operational Efficiency Reviews, and Market Entry Advisory engagements.

"User" or "You" refers to any individual or organization accessing our website or engaging with our services.

"We," "Us," or "Our" refers to Claridge, a business consulting firm registered and operating in Taipei, Taiwan.

"Agreement" refers to these Terms and Conditions together with any engagement-specific contract signed between the parties.

2. Acceptance of Terms

By accessing our website or engaging with our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services. You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services.

3. Service Description

Claridge provides business consulting services tailored to mid-size organizations operating in or expanding from Taiwan. Our core offerings include strategic planning facilitation, operational assessment and optimization, and market entry research and advisory. Specific service terms, deliverables, timelines, and fees are defined in individual engagement proposals agreed upon before work commences. Service availability may vary based on current capacity and the nature of the request.

4. User Responsibilities

When using our website or engaging with our services, you agree to provide accurate and complete information when submitting forms or entering into agreements, use the website only for lawful purposes and in a manner consistent with these terms, refrain from attempting to gain unauthorized access to our systems or data, and not reproduce, distribute, or otherwise use our proprietary content without written permission.

5. Intellectual Property

All content on this website — including text, graphics, logos, and design elements — is the property of Claridge and is protected under applicable intellectual property laws. Consulting deliverables produced during an engagement become the property of the client upon full payment, unless otherwise specified in the engagement agreement. However, Claridge retains the right to use anonymized methodologies, frameworks, and general learnings from engagements in its ongoing practice.

6. Payment Terms

Fees for our consulting services are outlined in individual engagement proposals. All prices are quoted in New Taiwan Dollars (NT$) unless otherwise specified. Payment terms, including deposit requirements and payment schedules, are defined in the engagement agreement. Late payments may incur additional charges as specified in the applicable agreement. We reserve the right to suspend or delay services in the event of overdue payments.

7. Service-Specific Terms

Engagement Scope: The scope of each consulting engagement is defined in the signed proposal. Changes to scope may require a revised proposal and adjusted fees.

Deliverables: All reports, roadmaps, and other materials are delivered upon completion of the engagement as outlined in the proposal. Additional revisions beyond the agreed scope may incur supplementary charges.

Confidentiality: Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. A separate non-disclosure agreement is executed before each engagement begins.

Cancellation: Either party may terminate an engagement with 14 days written notice. Fees for work completed up to the termination date remain payable.

8. Disclaimers

Our consulting services are provided on an "as-is" basis. While we apply professional standards and draw on extensive experience, we do not warrant specific outcomes or results from any engagement. The information provided through our website and services is intended for general informational and consulting purposes and should not be interpreted as legal, financial, or accounting advice. We recommend consulting qualified professionals for matters requiring specialized expertise.

9. Limitation of Liability

To the fullest extent permitted by the laws of Taiwan (Republic of China), Claridge shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or services. Our total liability for any claim related to an engagement shall not exceed the total fees paid for that specific engagement. This limitation applies regardless of the legal theory under which such damages are sought.

10. Indemnification

You agree to indemnify and hold harmless Claridge, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms and Conditions, your misuse of our website or services, or any third-party claims related to information you have provided to us during an engagement.

11. Termination

We reserve the right to restrict or terminate access to our website at any time without notice for any reason, including violation of these terms. In the case of consulting engagements, termination procedures follow the provisions outlined in the applicable engagement agreement. Sections of these terms that by their nature should survive termination — including intellectual property, limitation of liability, and indemnification — shall remain in effect.

12. Dispute Resolution

These Terms and Conditions are governed by the laws of Taiwan (Republic of China). Any disputes arising from or relating to these terms or our services shall first be addressed through good-faith negotiation between the parties. If an amicable resolution cannot be reached within 30 days, the dispute shall be submitted to the jurisdiction of the courts located in Taipei, Taiwan.

13. General Provisions

Entire Agreement: These terms, together with any engagement-specific agreements, constitute the entire agreement between you and Claridge regarding the subject matter herein.

Severability: If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of that provision.

Assignment: You may not assign your rights or obligations under these terms without our prior written consent.

14. Changes to Terms

We may revise these Terms and Conditions from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are published constitutes acceptance of the revised terms. We encourage you to review this page periodically.

15. Contact Information

For questions about these Terms and Conditions, please reach out to:

Claridge

8F, No. 217, Sec. 2, Dunhua South Road, Da'an District, Taipei 106

Email: [email protected]

Phone: +886 2 2708 4631